I work as a cashier in my family's fast food business. And today a customer came in to order food that was worth £7. So when he paid, he gave me a £10 note, and i don't know if he purposely or deliberately dropped a 2pence coin on the counter, in which i just ignored it because i thought he did it accidently and would pick it up. So i just took his £10 note, and proceeded to give him his change back which was £3 coins change, and also picked up the 2pence coin that i saw which was still on the counter and gave it back to him. When i gave him his change, he said that i gave him less change back and that he gave me a £10 note and £2 coins, so £12 altogether because he wanted change in a £5 note. So i said "no sir you gave me a £10 note and you dropped a 2p coin on the counter, i never recieved £2 coins". And he basically accused me of lying and trying to scam him. Obviously my mother saw that there was an altercation and came over to ask what happened, and i explained to her. Since my mother is not the type to argue, especially over such a small anount of money and she cares about her business reputation, she gave him a £5 note back, to try and diffuse the situation. It was a very busy night with a lot of customers as well. As the man was putting the £5 note back in his wallet, he said to me "Don't try to lie to me" in the most horrible tone ever and in a way that he thought he had won in the situation. So that comment flicked a switch in me and my mind went blank, i swear i could see satan enter my body. I cussed him out so badly, i could not control my words or actions. Because i hate being wrongly accused, since i know that he was the one lying. i was so ready to beat him up i swear to god i was sooo mad. I took money out of the cash machine, threw it at him and told him that it's going towards his funeral. I'm quite ashamed that i reacted in such a bad manner i was not raised to cuss people out or have violent actions. But i don't know how to control myself. What would you guys have done if you were in my shoes?
- Mar 3 -- 4:22am
I worked st ,7-11 for 12 years. I feel you. I say you handled it well. Had the person been polite about it or civil. ...sure pretend they're always right. Charging me up and coming at me sideways not so much. Things could get ugly.. FYI to the general public...when you're standing in line thinking I've had the worst day, I have the right to be a prick to everyone...the guy at the register likely has you beat and didn't take it out on you...yet